ONETOUCH^® Diabetes Management Software is an easy-to-use program that allows you to transfer your blood glucose readings directly from your meter to your computer. Then, using any of 11 pre-formatted charts and graphs, you can analyzse your blood glucose data in detail. The information helps you and your healthcare team to more easily and quickly spot trends, evaluate your progress, and modify your treatment plan accordingly.

In Australia, the current version is ONETOUCH^® Diabetes Management Software v.2.3.2.

Yes, although all meters must be ONETOUCH^® or InDuo^® Meters. You can merge the results from multiple meters into a single database, or you can keep the results separate for each.

Yes. ONETOUCH^® Software includes functions for printing, e-mailing and faxing reports.

ONETOUCH^® Diabetes Management Software is compatible with the entire family of ONETOUCH^® Meters (with data port).

• High speed Internet access
• ONETOUCH^® or LifeScan Meter with a data port
• An IBM®-compatible computer with: Intel^® Pentium^® II processor or equivalent, minimum 266 MHz (faster CPU is highly recommended)
• CD-ROM drive or Internet connection
• Minimum 128 MB of RAM (or higher if required by your Operating System)
• Minimum free hard disk space: 100 -200 MB for installation, 100 MB for running the program
• Microsoft^® Windows^® 98 Second Edition, Windows^® 2000 with Service Pack 4 (SP4) or above, Windows^® NT 4.0 (SP6 or bove), Windows^® ME, Windows^® XP Home or Professional (SP2 or above) or Windows Vista™ operating system.
• A USB port
• ONETOUCH^® Interface Cable
• Mouse and keyboard
• Windows®-compatible printer (recommended if you wish to print Reports)
• Video monitor with at least 800x600 pixel screen resolution and 256 colours

Right-click on the "My Computer" icon and select "Properties."

No. The software is designed to work with an IBM-compatible computer with a Pentium II processor (or greater). There are no plans to launch a Macintosh version of the software.

This special cable is required to transfer data from your meter to your computer. It is a USB (Universal Serial Bus) cable which is approximately 6 feet long. A ONETOUCH^® Interface Cable can be ordered through OneTouch^® Customer Care Line at 1800 543 372.

Call 1800 543 372 to order your OneTouch^® Diabetes Management Software and interface cable.

The USB cable will work with the following Operating Systems: Windows 98SE, Windows ME, Windows 2000, Windows XP and Windows Vista™.

No. Our ONETOUCH^® Interface Cables are not standard cables. They are custom-built with proprietary internal components. Other cables are not compatible with ONETOUCH^® Meters, and will not work with them.

With the USB Cable, you must install a software driver before using it for the first time. The driver is provided on a CD that is packaged with the USB cable. Once installed, the size of the driver will vary depending on your operating system; the maximum size is about 200kb.

Run the uninstall program from the USB driver CD.

• Ensure ONETOUCH^® Diabetes Management Software is installed before starting the Meter Driver installation
• You must have ONETOUCH^® Diabetes Management Software v2.2 or higher. If you do not meet this requirement, the Meter Driver will not install and you must upgrade to ONETOUCH^® Diabetes Management Software v2.3.1
• ONETOUCH^® Diabetes Management Software should not be running during installation

If you need to uninstall the driver at some point in the future, follow these instructions.

1. Open the "Control Panel" and choose the icon for "Add/Remove Programs."
2. Locate and highlight "." Select "Remove."
3. You will be presented with InstallShield instructional messages. Follow these instructions
4. Select "Yes" to reboot your PC when prompted. It is recommended that other running programs be shut down before rebooting.

• ONETOUCH^® or LifeScan Meter with a data port
• An IBM®-compatible computer with: Intel^® Pentium^® II processor or equivalent, minimum 266 MHz (faster CPU is highly recommended)
• CD-ROM drive or Internet connection
• Minimum 128 MB of RAM (or higher if required by your Operating System)
• Minimum free hard disk space: 100 -200 MB for installation, 100 MB for running the program
• Microsoft^® Windows^® 98 Second Edition, Windows^® 2000 with Service Pack 4 (SP4) or above, Windows^® NT 4.0 (SP6 or above), Windows^® ME, Windows^® XP Home or Professional (SP2 or above) or Windows Vista™ operating system.
• A USB port
• ONETOUCH^® Interface Cable
• Mouse and keyboard
• Windows®-compatible printer (recommended if you wish to print Reports)
• Video monitor with at least 800x600 pixel screen resolution and 256 colours

There may be configuration or performance issues with your computer. Refer to General Troubleshooting Tips for information on how to perform system maintenance, (suggested only for advanced computer users), or contact the OneTouch^® Customer Care Line on 1800 543 372 for assistance.

• Be sure you are using a ONETOUCH^® Interface Cable. Other cables will not work.
• Be sure the cable is plugged into the meter. Check the stereo plug to ensure that it is completely plugged in.
• Be sure that you do not have a version of IN TOUCH^® Software (the predecessor to ONETOUCH^® Software) installed and running at the same time as ONETOUCH^® Software. If you are running this older software, close it and re-attempt connection.
• If you are running other programs that use communication (such as HotSync^® or ActiveSync®) you may need to disable them.
• Check the COM Port settings.
• Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).

Here are some suggested steps for resolving printing issues:

• Check to see you have enough toner in your printer cartridge.
• Check your printer cable connections.
• Print a test page and/or try printing from another application.
• If you have access to a second printer, try printing to it instead, in order to identify if the printer itself is the problem.
• Check the printer lights for errors. Refer to your printer manual for information.
• Verify that you have the latest printer driver installed. These can be obtained from your printer manufacturer.

The print job may be stuck in the print queue.

1. On your computer "Desktop," choose "Start," choose "Settings," and then choose "Printers."
2. Select the printer being used. If there are any print jobs in the queue, select them and choose "Cancel Printing" from the "Document" menu. Try printing again.
3. If you are printing to a network printer, confirm with your network administrator that there are no network problems.
4. If you selected a large date range of data, your printer may not have sufficient memory. Shorten the date range of data and try printing again.
5. Check the printer lights for errors. Refer to your printer manual for information.
6. Verify that you have the latest printer driver installed. These can be obtained from your printer manufacturer.

It is possible that you may have corrupted files in the system. Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).

Certain program installations or upgrades may fail to register critical components of the Microsoft Data Access Components (MDAC), or your system may be missing critical components of the Microsoft Data Access Components (MDAC) or the Microsoft Data Access Components (MDAC) may have been corrupted.

Windows XP SP2

1. Uninstall ONETOUCH Diabetes Management Software
2. Delete the Data folder contained within C:\ProgramFiles\LifeScan\ONETOUCH
3. Chose Start, Search, Search for all files and folders, and locate the file "msado15.dll"
   1. If the file is not found on the system, call customer Service
   2. If the file is not located in the following folder, contact customer service. (C:\Program Files\Common Files\System\ado\)
4. Once the file is located select Start and then Run.
5. Resize the search window so that both the search results and the run dialog box are visible.
6. In the run dialog box input "regsvr32"
7. Drag the MSADO15.DLL file from the search results window into the run dialog box. This should automatically paste the path into the dialog box and it should appear as follows: regsvr32 "C:\Program Files\Common Files\System\ado\msado15.dll"
8. Select "OK." The above command should result in the following message: DllRegisterServer in PATH_TO_FILE succeeded
9. If the registration fails, validate the path and try again. If after verifying the path the registration continues to fail please contact customer service.
10. Search and locate the file OLEBD32.dll
    1. If the file is not found on the system, contact customer service
    2. If the file is not located in the following folder, contact customer service (C:\Program Files\Common Files\System\Ole DB)
11. Once the file is located select Start and then Run.
12. In the run dialog box input "regsvr32"
13. Drag the OLEDB32.DLL file from the search results window into the run dialog box. This should automatically paste the path into the dialog box and it should appear as follows: regsvr32 "C:\Program Files\Common Files\System\Ole DB\oledb32.dll"
14. Select "OK." The above command should result in the following message:
15. DllRegisterServer in PATH_TO_FILE succeeded
    1. If the registration fails, validate the path and try again. If after verifying the path the registration continues to fail please contact customer service.
16. Reinstall ONETOUCH^® Diabetes Management Software
17. If error persists contact customer service.

Windows 98SE, Windows ME, Windows NT (SP6), Windows 2000 (SP4)
Ensure MDAC 2.8 (SP1) and MS Jet 4.0 (SP8) are installed on system.

1. Uninstall ONETOUCH^® Diabetes Management Software
2. Delete the Data folder contained within C:\ProgramFiles\LifeScan\ONETOUCH
3. Go to http://download.microsoft.com
4. Search for "MDAC 2.8", download MDAC_TYP.EXE, and run MDAC_TYP.EXE. You may have to reboot your system.
5. Search for "Jet 4.0", download the appropriate Jet 4.0 (SP8) for your operating system, and install the package. You may be promoted to reboot your system.
   1. a. If prompted, "This setup does not support installing on this operating system" the necessary components may already be on the system and simply need to be registered. Follow the directions above under Windows XP SP2, as the paths to these files are universal.
6. Reboot the system if you haven’t already done so.
7. Install the ONETOUCH^® Diabetes Management Software.

The print job may be stuck in the print queue.

1. On your computer "Desktop," choose "Start," choose "Settings," and then choose "Printers."
2. Select the printer being used. If there are any print jobs in the queue, select them and choose "Cancel Printing" from the "Document" menu. Try printing again.
3. If you are printing to a network printer, confirm with your network administrator that there are no network problems.
4. If you selected a large date range of data, your printer may not have sufficient memory. Shorten the date range of data and try printing again.
5. Check the printer lights for errors. Refer to your printer manual for information.
6. Verify that you have the latest printer driver installed. These can be obtained from your printer manufacturer.

It is possible that you may have corrupted files in the system. Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).

It's possible that the date and/or year were set incorrectly. You can correct these settings by expanding the date range from the" Data List" report. To expand the date range:

1. At the top of the "Report" window, select the "Date Range" field and choose "Custom" from the drop-down list.
2. In the "From" field, type the date "1/1/1900" and in the "To" field, type "12/01/2026."
3. Choose "Apply."

LifeScan's ONETOUCH^® Blood Glucose Meters provide either whole blood-calibrated or plasma-calibrated readings, depending upon the meter and its associated test strips. In all cases, the sample applied is a drop of whole blood. However, plasma-calibrated readings are different from whole blood-calibrated readings, with plasma-calibrated values being 12 percent higher than whole-blood values. Note: when you receive a glucose reading from a laboratory, this is usually stated as a plasma value.

For ONETOUCH^® Software, the default setting is to display results in plasma value. If you get this error message when you download your results, then your particular ONETOUCH System is providing whole-blood calibrated readings. To change the settings in the software to display whole-blood values:

1. Select "Preferences," then "General."
2. Under "Units and Display Options," go to the drop-down list and select your choice, then "Save."

I'm getting an error message about my regional settings when I launch ONETOUCH^® Software. What should I do?

Follow these steps:

1. Choose "Start," point to "Settings," then "Control Panel."
2. Open "Regional Settings."
3. Select the "Time" tab. Under "Time Format" select "hh:mm:ss."
4. Press "OK."